2010 Cancellation & Curtailment Protection Scheme (CPS)
For your peace of mind, we operate a Cancellation Protection Scheme, which is included in the brochure price of each cottage. You are not covered for claims arising out of circumstances occurring before the date you confirm your holiday by payment. The cover is valid only for cancellation of the whole holiday or in the case of curtailment, the proportion of your holiday not taken.
You are covered for:
- Death, illness, injury or compulsory quarantine of you or any member of your travelling party named on the booking or of any *relative or **close business associate as defined below (excluding pets)
- Disorganisation or disruption of any UK mainland public transport service due to strike, lock out, riot or civil commotion on which you rely to reach your holiday home. Tickets required as proof of claim.
- You or any member of your travelling party being required to undertake jury service or appear as a witness at court of law providing you have had your written request for an alternative date refused
- Police requiring the presence of you or any member of your travelling party following fire or theft at your home or place of business
- Accidental damage to your or any member of your travelling party’s home, occurring within 14 days of the planned departure date or during the holiday and rendering the home uninhabitable
- You or any member of your travelling party receiving notification of redundancy within 2 months of the holiday start date, which qualifies for statutory payment under current legislation
* Spouse, partner, child, parent, parent in law, brother, sister or fiancé (e)
** Co-Director or Business Partner
Exclusions:
- Bookings from customers resident outside the UK
- Any recurring, chronic, or continuing illness or condition and pre existing medical conditions or injuries
- Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday
- Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA
- Suicide or attempted suicide
- Drug addiction or alcoholism
- Failing to follow proper medical advice
- Certain hazardous sports or pastimes (Definition available on request)
- Travelling against medical advice
- Divorce, separation or personal relationship breakdown
If you have to cancel your holiday due to any of the circumstances shown, we will refund up to the cottage holiday rental you are liable to pay, less the £20 booking fee and a handling charge of £60 or in the event of curtailment, the remaining portion of your holiday, less the £20 booking fee and a handling charge of £60. The decision of Southwold Lettings will be final in all cases.
If you do need to cancel your holiday, please telephone Southwold Lettings immediately on 01502 725409 and follow up by writing, within 5 days, to Southwold Lettings, The Old Water Tower, The Common, Southwold, IP18 6TB. Supporting documentation e.g. doctor’s letter will be required. See Booking Conditions No. 7.
If the reason for cancellation is not covered by the terms above, the holiday cost is payable in full. We would endeavour to re-let the booking and if successful would normally consider a goodwill refund of the cost of the holiday less the £20 booking fee ( if applicable), a handling charge of £90 and any other reasonable costs incurred in remarketing the holiday. The deposit would not be refunded in such cases.
telephone 01502 725 409
